www.riniotisjewelry.gr is the online store which displays and sells products from the company VASILEIOS RINIOTIS & CO LTD which is based in Keratsini, 15 Pavlou Fyssa Street, in Greece. Before entering the online store and browsing our website, we invite you to consult the following terms and conditions which apply specifically to the use of the online store located at www.riniotisjewelry.gr.

Make sure that you agree with the following terms and conditions, as your further use and browsing of the above website www.riniotisjewelry.gr implies your explicit and unconditional consent and agreement with them.

  • Our company reserves the right to unilaterally modify or renew the present terms and conditions for transactions made through its online store, in accordance with its needs and in line with business ethics. Our company undertakes to inform the users of any modifications or changes through the online store website.
  • Our company is committed to the quality, completeness and accuracy of the information provided on its website, both in terms of the exact information displayed and the services provided by its online store, subject to any technical or typographical errors, which cannot be predicted or which occur unintentionally, and website outages due to force majeure.
  • Our company reserves the right to exceed the delivery time for goods in cases of force majeure. Our online store cannot guarantee that products are available, but it guarantees that final consumers will be informed in good time if products are not available.
  • Your order may be delayed beyond the normal time period for a variety of reasons, such as a delay in the supplier sending us the product either because the product you are ordering has been withdrawn and is not available, or because the details that you entered are not up to date, or due to extreme weather events or strikes and in any case of force majeure which may affect the transport and delivery of your order. Our company will inform you of any situations such as this in good time.

Returns

VASILEIOS RINIOTIS & CO LTD aims to have satisfied customers.

Within a period of 14 days, the consumer can withdraw (cancel the contract) without stating any reasons and without any charge other than those provided for. The consumer is liable for any reduction in the value of the goods only if this is the result the goods being handled over and above what is necessary to determine the nature, characteristics and function of the goods. The consumer is in no way responsible for any reduction in the value of the goods when the trader has not provided notification of the right of withdrawal.

The withdrawal period expires 14 days from: (a) the date of conclusion of the contract, for service contracts (b) the day on which the consumer acquires physical possession of the goods, for sales contracts. Prior to the expiration of the withdrawal period, the consumer informs the trader of his decision to withdraw from the contract, either using the withdrawal form set out in the Law, or by means of any other clear statement. The consumer bears the burden of proving that he has exercised his right of withdrawal. If the trader has not clearly informed the consumer about the right of withdrawal, the withdrawal period is extended for one year. The trader reimburses any payment received from the consumer without undue delay within 14 days from the date he learnt of the consumer’s decision to withdraw from the contract.

The consumer is obliged to return the product to the seller within 30 days, unless otherwise agreed between the two parties. It is recommended that consumers keep the receipts / documents related to the exercise of the right of withdrawal (registered mail receipt).

* NOTE Returns can ONLY and EXCLUSIVELY be made by the COURIER: GENIKI TACHIDROMIKI (The return must always be made using the Courier that delivered the product)

Specifically, the customer must, together with returning the delivery receipt, either fill in the exchange form or contact VASILEIOS RINIOTIS & CO LTD by phone or send an e-mail  to info@riniotisjewelry.gr

The address for all returns is:

VASILEIOS RINIOTIS & CO LTD Pavlou Fyssa 15, Keratsini, PC 18757

TEL .: 2104321335

For products to be returned they must not have been used or damaged and the identification card and all the labels must be attached to the product, and the product must be returned with all the documents that accompanied it (eg Retail Receipt – Delivery Note. etc.).

Defective products

Defective products are products that are damaged on receipt or that show a manufacturing error within one (1) month from the date of purchase. Products that are damaged due to use and wear are not considered to be defective. All products with obvious manufacturing defects will be replaced with the same product, if available. Otherwise the customer can choose any other item they wish. However, VASILEIOS RINIOTIS & CO LTD reserves the right, in case of controversial complaints, to return the products to the manufacturer for inspection to clarify whether the complaint is valid. The user will be informed about the progress of his complaint. Where possible, VASILEIOS RINIOTIS & CO LTD will repair the defective product.

The customer is not charged any shipping costs for returning the defective product or for the delivery of a replacement product.